Bereavement - death notification and guidance

Notification

It is helpful if we are notified as soon as possible, so that we can provide guidance on next steps, and let you know about any lump sum or dependants' pensions that may be payable.

Please click on the following link to notify us of a death:

Notify us of a death

Documentation we may request

Depending on what benefits are payable from the policy, having received the notification of the death we may request :

• Death certificate
• Spouse/civil partner/dependant and/or other beneficiary information, including birth certificate(s), marriage certificate(s) and bank account information
• Will
• Grant of probate

In certain circumstances we may ask for additional documentation such as utility bills, mortgage statements and bank statements.

Benefits payable on death

The policyholder's spouse/civil partner/dependant and/or other beneficiaries may be eligible to receive benefits on the policyholder's death. For details, please see the policy document.

Monies to or from the estate

If pension payments were made in arrears, there may be an underpayment and we will pay this to the estate.

If any pension payments were made after the policyholder’s death, or were paid in advance, there may be an overpayment which we will ask to be repaid from the estate.

If probate is needed before an overpayment can be repaid, please let us know. We understand this can take some time.

Bereavement Support Payment from the DWP

If your partner has died and you are under State Pension age, you may be able to get a Bereavement Support Payment. For details of the eligibility criteria, please click on the link below.

www.gov.uk/bereavement-support-payment